Delivery

How we deliver

All orders are shipped through the Econt courier network, which covers the entire territory of Bulgaria. You can choose delivery to a convenient Econt office, to an Econtomat parcel machine (APS), or directly to an address — office, warehouse, site or home.

Once your order is picked and packed, we hand it over to the courier within the same business day. Orders placed before the end of working hours typically ship the same or the next business day.

Delivery time

The standard delivery time is 1–2 business days, depending on the destination and the chosen pickup method. For smaller towns or during peak periods, delivery may take slightly longer.

We operate on business days, Monday to Friday, 09:00–18:00. Orders received over the weekend or on public holidays are processed on the next business day.

Delivery cost

The cost depends on the value of your order:

• Free delivery for orders over €100.
• For smaller orders, the current Econt rate applies. It is calculated automatically and shown at the 'Checkout' step before you confirm your order.
• The delivery price depends on the weight, volume and the chosen pickup method (office/Econtomat is usually cheaper than delivery to an address).

Tracking your shipment

For every dispatched order you receive an Econt waybill (AWB number). With this number you can track your shipment in real time on the Econt website or in the courier's mobile app.

We also send a notification by email and/or SMS with the shipment status, and the courier contacts you before delivery to an address. For delivery to an office or Econtomat, you receive a message as soon as the parcel is ready for pickup.

What to check on receipt

We recommend inspecting your parcel in the presence of the courier or office clerk:

• That the packaging is intact and shows no visible transport damage.
• That the number of parcels matches the waybill.
• That the contents match the ordered items and quantities.
• If you notice any damage or discrepancy, note it with the courier and contact us so we can resolve it quickly.

A question about delivery?

If you have specific requirements — for example delivery of a larger quantity, recurring deliveries to a site, or a scheduled time — get in touch and we will find the most convenient solution.

Phone: 0888 55 36 26. Email: office@higienatrade.bg. Working hours: Monday to Friday, 09:00–18:00, Sofia.